Orders are released for dispatch only upon receipt of cleared payment in full.
All costs associated with dishonored cheques or credit card transactions are borne by the purchaser.
Please note for Australian customers all prices include Goods and Services Tax (GST).
We aim to dispatch in-stock items within 1 working day of receipt of payment. For larger orders, custom orders and back-orders, please allow 2-3 weeks for delivery or as negotiated with EngineSafe. Unfortunately, however, delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays. We will endeavor to keep you informed at all times as to the progress of your order by either phone or email.
Items purchased when on backorder are processed on a first-in, first-out basis when inventory is received. Orders will be shipped only when they are complete; that is, when all items within the shopping cart are in fact available.
We generally ship by way of Australia Post. However, for large orders we may elect to utilise an alternative carrier, additional charges will apply if you require expedited or special delivery. If this is the case we will notify you before processing the order.
The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.
You, as the consumer, will be responsible for errors made when providing your shipping or billing information during purchase, resulting in delays of shipment, and additional shipping costs for replacement, when applicable.
We are unable to cancel shipment for any orders as they are processed immediately for faster shipping.
You, as the consumer, are responsible to ensure that you read all system requirements and additional product details on the publisher website, prior to making your purchase.
We will happily refund or exchange any product, if it is found to be damaged or does not perform as stated. Simply contact us before returning the goods and we will supply you a Return Authorisation Form. All returns require a RA Form to be completed and returned with any goods before any refund or exchange can be made.